Last updated: February 7, 2020

Delivery

When will I get my order? 

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-​8 business days International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order? 

Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address.

Ask your local post office if they have your package.

Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise — If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!  If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us HERE with your order number.

Pro tip: The zip code is the most important part of the address. Use a simple tool like ​ USPS ZIP code lookup ​ to make sure you get it right!

Orders

How are your products made? 

We work with a reliable, high-quality print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order? 

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at CONTACT US.

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at HERE within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us HERE!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us HERE with photos of wrong/damaged items and we’ll sort that out for you.

Guarantee & Returns Policy

We pride ourselves on customer satisfaction

At Makeplayingcards.com, your satisfaction is our top priority. Our strict standards and expertise in colour-proofing, printing and coating will ensure your orders are delivered to the highest standards at all times. Additionally, our quality control team inspects all materials and orders, ensuring finished products leaving our production facilities are free from defects and meet your specifications.

In order to keep prices competitively low for our customers we have automated our production facilities. As such, your order will automatically be filed in line for printing. We advise our customers to review their order and design details for correctness prior to clicking on "Submit Order" as cancellations / changes cannot be made thereafter.

Returns

Every package leaving our facility is carefully inspected and we guarantee our goods to be free of defects and manufacturing errors. If you find any quality issues with your order, please contact us within 3 days from the arrival date of receiving your goods and state reason for refund request. Upon receiving your refund request, we shall contact you to discuss if needed for further information. If a refund is granted, we will proceed to provide a replacement, a refund or credit your account once we have received and inspected the returned items. Please note, you shall be responsible for returning the products to us in an unused and damage free condition to qualify for refunds. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. Non-personalized items may be refunded less the shipping costs.